Make the product so good the marketing gets easy.
The questions, principles, and review habits Steve Jobs used to create and improve products, drawn from Jay Elliot’s work alongside him. Put them to work on what you sell.
Former Senior Vice President of Apple
About Bandley Way
For the pirates.
The Macintosh team flew a pirate flag. We like what that stood for: a small crew, a stubborn belief in the product, and the nerve to do things differently.
That spirit belongs here. Question the tired idea. Put your name on the work. Bring the real thing to the table, hear the awkward feedback, and make something you’re proud to put in someone else’s hands.
Bandley Way brings together Jay Elliot’s product thinking and Keith Bresee’s marketing work, with books and tools to help you put both into practice.
The code
What being a pirate actually means.
It was not a licence to be difficult. Every crew that ever raised a black flag wrote articles first — the rules everybody agreed to before the ship left harbour. This was the Macintosh version, and Jay spent six years enforcing it.
- The product comes first.Not the org chart, not the quarter, not the meeting. If the thing isn't good, nothing downstream of it can be fixed.
- Make the thing, then look at it.Everything got decided in demo form. The day they came back from Xerox PARC, Steve sent someone for a roll-on deodorant and a soap dish because he wanted a one-button mouse on a table that afternoon. Not a memo about the mouse. The mouse.
- “Impossible” is the beginning of the conversation.Steve would say make it smaller. The engineers would say it can't be done. Jay was the one who sat with them until it could.
- Cut until only the essential survives.Ask for the ten things you should do next, then cross out seven. The exercise doesn't kill good ideas. It exposes which ones were never real.
- Own every inch the user touches.Including the packaging, the manual, the first thirty seconds, and the parts you assume nobody notices. They notice.
- Keep someone aboard who will tell you the truth.Steve deliberately kept people around him whose judgement he trusted to say he'd gone too far. Jay was one of them. Most founders never build that table at all.
“Why join the navy if you can be a pirate?”
Free course
5 Days to a Better Product.
A simple, step-by-step review of the thing you actually sell.
- Take the guesswork out of “what’s wrong?” Five short lessons in the Bandley Way app help you review one real product over 5 days, with a new lesson every 24 hours to put to work.
- Start with the free Product Review. Lesson one links to the free four-question worksheet. Fifteen minutes, a pen, and the product as it exists today.
- Works on whatever you sell. Software, a service, a physical product, a membership. The questions don’t change.
Enroll free
Get lesson one today.
Four questions Steve Jobs’ SVP asks about any product, then four more lessons that put them to work.
Lesson 1 is ready immediately. Then one new lesson opens in the app every 24 hours, through day 5. A short email lets you know when each is ready. Unsubscribe any time. Privacy Policy.
Hi, I’m Keith Bresee.
I’ve spent my career building organic traffic. Across every client I’ve worked on, the total is more than 2 billion clicks.
The programs I’ve run helped take DaveRamsey.com from around 280,000 monthly visitors to 3.4 million, and Dr. Axe from 500,000 to more than 12 million.
My work has also included HCA, MANSCAPED, SERVPRO, RE/MAX, and eXp Realty. We tripled eXp’s traffic and generated multiple eight figures in annual revenue for MANSCAPED.
We’ve also built an organic growth framework for roughly 12,000 locations.
All that traffic taught me one expensive thing: it can’t fix a product problem.
So I worked with Jay Elliot, the man Steve Jobs looked up to and trusted for product judgment, to write down how he finds one. Here I write about putting his questions to work on real products.
Read the whole storyLatest articles
All articles- Apple scrapped 200,000 computers. The money was the smaller reason.Up to $7,800 apiece, and they weren't selling. That was half of Jay's sentence. The other half: they were "a distraction from the Macintosh." A 30-cent cable, a full warehouse, and the cost of a dead product that never shows up on a P&L.
- Steve Jobs couldn't say it. The 5 words he finally managed.A division of about 300 people had to go, and the man running it was one of his favorites. Deciding is the spreadsheet part; saying it to a face is where the decision stalls. How Apple handled the people before the product.
- Fewer than 30 products. How to run the task force on your line this week.A $30 billion Apple sold fewer than 30 major products. A soap company I know sells 100 and makes its money on 5. 3 people, 1 page, 1 decision, 60 minutes... with the decision written down before anyone leaves.
- Apple's task force didn't judge products from a spec sheet. They took them home.Each member used a product and came back with a verdict, and crap came off the shelf. SanDisk justified an MP3 player with "we got 3 percent market share." Even Jay Elliot failed his own test once. The 1-week version for your line.
- Every product with an Apple logo had to justify its existence.The task force's rule: the engineers who built each product had to come in and defend it. A product didn't get to stay because it existed. Why the 3 seats Jay Elliot filled were the method, and the 3 seats your line needs filled by Friday.
The Bandley Way app
Your book and tools, all in one place.
Your digital book and five companion tools live in your Bandley Way library. Open the worksheets, save your answers, and return to the work when you need it.
The Product Review is free. Open an account and start with the four questions today.
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It’s the Product, Stupid.
Build a product people understand, buy, come back to, and tell others about.
By Jay Elliot, former Senior Vice President of Apple.
$47 for the digital book and five companion tools. One payment. Access through your Bandley Way account.